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This platform is definitely meant for that. But to properly answer your question, without seeing the image it is not possible to guide. That’s why I said please repost your question with the details and with the image in the All-in-one pack support group here:
https://learn.sudhirshivaramphotography.com/groups/all-in-one-pack-support/In the above link you have the facility to upload the image. Only agter looking at the image, it will be possible to tell what may have gone wrong.
Please post the image and answer all the questions / points I have mentioned above.